Terms and Conditions

Welcome to Reroute's website. By accessing or using our website, you agree to comply with and be bound by the following Terms and Conditions of use, which govern Reroute's relationship with you in relation to this website. If you disagree with any part of these Terms and Conditions, please do not use our website.

The term 'Reroute' or 'us' or 'we' refers to the owner of the website. The term 'you' refers to the user or viewer of our website.

Use of Our Website

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.

• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.

• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

• From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

• Your use of this website and any dispute arising out of such use of the website is subject to the laws of Canada.

Privacy Policy

Please refer to our Privacy Policy for information on how we collect, use, and disclose personal information.

Payment Terms

• Payment is required at the time of service.

• We accept payment through all major credit card companies.

• Prices are subject to change without notice.

• Refunds are issued at the discretion of Reroute.

• Cancellations can be made 24 hours before the scheduled pickup time.

• If there are no items at the pickup location, the customer will be charged a $20 fee. If it is a $20 order, the fee will be kept. If the order was originally over $20, anything over the $20 no items fee will be refunded.

• If there are additional items that originally booked, an extra bag/box fee ($5) for the amount of extra items will be charged to the customers credit card on file.

• If an express pickup is required (before our weekly pickup date), a $100 fee will be applied to your order.

• If items need to be packed or sorted, an hourly rate ($60) will be applied to your order for hours worked.

• If you would like to book an out of town pickup, a $60 fee will be applied to your order.

• If any items need to be taken to the landfill, the landfill fee will be charged to the client.

Contact Us

If you have any questions about these Terms and Conditions, please contact us at hello@reroutesk.ca.